RETURN & WARRANTY

The Glampalm Warranty and Return policies are valid only with products purchased from authorized retailers.
These include our website at www.glampalm.com, our Amazon seller Karen Deals, and selected salons and physical retail shops throughout the USA. 
 
Please note that products from unauthorized retailers, such as any other Amazon seller except Karen Deals, or products purchased on Ebay, are not covered as there is no way to verify their authenticity. These products may very well be fakes, imitations, or procured illegally by those sellers, and we cannot guarantee their performance or provide any product support.

 

RETURN POLICY

Unopened products in new condition can be returned within 30 days, for an exchange or a full refund.
If the product has been opened/used but is still in like new condition, the product can be returned for a refund (minus a restocking fee of $30).
The refund will be issued once the product is received and condition is verified. The time limit is within 30 days of purchase.

Products that are damaged, heavily used, or do not have a receipt do not qualify for refunds or exchanges.
Customer is responsible for all shipping costs. For product returns, please do the following:

1) Please fill out the Glampalm Return form:

RMA DOWNLOAD

2) Please prepare a well-padded box, and include the following:

  • a) The tool with all original packaging and accessories
  • b) Printed and completed return (RMA) form
  • c) Copy of proof of purchase (store receipt)

3) Please ship the package to:

Glampalm USA
20280 S. VERMONT AVE STE 200
TORRANCE, CA 90502

 


WARRANTY POLICY

1) Please fill out the Glampalm Warranty form:

DOWNLOAD

2) Please prepare a well-padded box, and include the following:

  • a) The tool (without original packaging or accessories)
  • b) Printed and completed warranty form
  • c) Copy of proof of purchase (store receipt)

3) Please ship the package to:

Glampalm USA
20280 S. VERMONT AVE STE 200
TORRANCE, CA 90502

4) Please note the following details:

  • a) Glampalm products come with 2-year warranties for flat irons, and 1-year warranties for all other hair tools (curling irons, blow dryers, etc.). This limited warranty covers manufacturing defects in materials and workmanship.
  • b) The warranty is effective only with a valid receipt and the product is under the warranty period. The original serial number (found on the interior specification label) must also be intact.
  • c) The warranty does not cover:
    • i) Damage to due to misuse or abuse, such as (but not limited to) dropping the styling iron or neglecting safety precautions and instructions.
    • ii) Tampering, such as repair or attempted repair.
  • d) Any implied warranties, obligations or liabilities are limited to the 1 or 2 year duration of the limited warranties.
  • e) Glampalm shall not be responsible for special incidental or consequential damage arising from breach of the expressed or implied warranty.
  • f) Glampalm is not responsible for any products lost or damaged in transit.
  • g) The Glampalm Warranty and Return policies are valid only with products purchased from authorized retailers. Please note that products from unauthorized retailers, such as Ebay, are not covered, as there is no way to verify their authenticity.

     


5) Shipping policy:

Customer is responsible for initial cost of shipping to Glampalm. If the product is found to have a legitimate manufacturer’s defect within the valid warranty period, Glampalm will ship a comparable replacement free of charge to the customer.

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