RETURN & WARRANTY

RETURN POLICY

We're proud of the quality and performance of our products! Because we're so confident in our products, Glampalm offers free returns and exchanges within 15 days from the product delivery date, as confirmed by the tracking information. If you are not satisfied, let us know by emailing us at support@glampalm.com, along with your proof of purchase, and we'll set you up with a free return label.

The product must be returned in its original box and packaging. Products that are damaged, heavily used, or do not have a valid proof of purchase do not qualify for free refunds or exchanges.

WARRANTY POLICY

1) Please fill out the Glampalm Warranty form:

2) Please prepare a well-padded box, and include the following:

• a) The tool
• b) Printed and completed warranty form
• c) Copy of proof of purchase (store receipt)

3) Please ship the package to:

4) Please note the following details:

• a) Glampalm products come with 2-year warranties for flat irons, and 1-year warranties for all other hair tools (curling irons, blow dryers, etc.). This limited warranty covers manufacturing defects in materials and workmanship.
• b) The warranty is effective only with a valid receipt and the product is under the warranty period. The original serial number (found on the interior specification label) must also be intact.
• c) The warranty does not cover:
  • i) Damage to due to misuse or abuse, such as (but not limited to) dropping the styling iron or neglecting safety precautions and instructions.
  • ii) Tampering, such as repair or attempted repair.
• d) Any implied warranties, obligations or liabilities are limited to the 1 or 2 year duration of the limited warranties.
• e) Glampalm shall not be responsible for special incidental or consequential damage arising from breach of the expressed or implied warranty.
• f) Glampalm is not responsible for any products lost or damaged in transit.
• g) The Glampalm Warranty and Return policies are valid only with products purchased from authorized retailers. Please note that products from unauthorized retailers, such as Ebay, are not covered, as there is no way to verify their authenticity.

5) Shipping policy:

• Shipping to Glampalm
  Customers are responsible for the cost of shipping the product to Glampalm, including secure packaging, tracking, and insurance where applicable. Glampalm is not responsible for products that are lost or damaged while in transit to our service center.
  
  
• Parts, Labor & Return Shipping
  For products approved for warranty repair, Glampalm will cover the cost of parts and labor, as well as the cost of shipping the repaired product back to the customer.
  
  
• Repair Time
  Repairs are typically completed within approximately 1 week and may take up to 2 weeks, depending on the nature of the issue and availability of parts. If you have not received an update within this timeframe, please contact Glampalm Customer Service.
  
  
• Loaner Products
  If you urgently need a styling tool while your product is being repaired, a loaner product may be available upon request. Please contact Customer Service to check availability. The customer will be responsible for the full retail price of the loaner product if it is lost, damaged, or not returned as instructed.
  
  
• Out-of-Warranty Repairs
  Products outside the warranty period may still be eligible for paid repair service. Repair fees generally start at approximately $50 and may vary depending on the product, parts, and type of repair required. Some products or types of damage may not be repairable. Please contact Glampalm Customer Service and receive confirmation before sending an out-of-warranty product to us.
  
  
• Products Purchased Outside the USA
  Glampalm USA is unable to provide repair or warranty service for products purchased outside the United States. Please contact the authorized Glampalm distributor, retailer, or Customer Service team in the country where the product was purchased.